Terms & Conditions

An order confirmation will be sent to the specified e-mail address within 5 
minutes of ordering. If you do not receive an order confirmation, please 
contact our customer service, then your order will probably not be reviewed. We will contact you for any questions or updated information. Your order.

We cooperate with the Swedish Post and send your order by A-mail. The normal delivery time is 1-4 business days after ordering. We reserve the 
opportunity to split your order into multiple shipments, if a product is 
temporarily out of stock. You as a customer, of course, have the right to 
cancel the purchase free of cost in case of delay. Most items can be 
delivered directly to your mailbox. If the shipment is too large to fit, the
Post will post the shipment that you can then pick up at the nearest mail 
delivery point. As a customer, you are responsible for contacting us if you 
have not received your order within one week of the date of delivery. We are not responsible for any 
delays caused by the Post or our suppliers.

Prices and other charges

All prices are include VAT within Sweden. On each order you will receive a shipping fee of 3.90 £. In case of invoice orders, an invoice fee of 2£ fee will be added in addition to the shipping cost. For orders worth more than 45£ the shipping charge is 0£. We reserve ourselves against typographical errors and price changes.

Return Policy
We follow the recommendations of the General Complaints Board. You have 14 
days of exchange and return on ordered goods. 14 days apply from the day you received the item. In case of replacement or return, return the product to 
the following return address in undamaged, unlabeled and unbroken original 
packaging. Please attach your name, and order number.
If you choose to undo the purchase, you are entitled to receive 
the money back. Refund by Card Purchase (VISA & Mastercard) must be made 
directly to the card used by law. Instead of invoicing, the invoice will be 
deleted. All refunds are usually carried out seven days after 
receipt of return, no later than 30 days after receiving return.

E-Gallerian Sverige AB
Norgegatan 1

Box 1004

164 32


Stockholm, Sweden

Payment options:

You can choose between different payment options:

Card payments:

Our card payments are handled via DIBS. DIBS central system is certified according to the PCI DSS (Payment Card Industry Data Security Standard) standard. No charge is added.Direct payment via internet bankingDirect payment can be used through the following Internet banks: Swedbank, Nordea, SEB and Handelsbanken. No charge is added.Invoice.


Terms for invoices via Klarna are 14 days. In case of late payment, reimbursement fee will be charged with SEK 60 and late interest at 25% + current reference rate. Ordinary credit check without a copy of a copy takes place and delivery is only made to registered post. When selecting invoice as payment method, an additional fee of 20 SEK incl. VAT will be added. In the event of non-payment, Klarna sends the case to debt collection.

Age Limit
Individuals under the age of 18 must have parental or guardian's approval before ordering from us. We are not responsible for minors order without 
permission. According to (FB 9: 6 9: 7), agreement between minors and 
E-Galleria AB is not responsible for this. The goods are sent in good faith, if a dispute arises, this shall be resolved between the defendant and his 
Deductions and offers
Discount codes that can be used are often time-limited and personal. We state when distributing discount codes if the code is personal and therefore 
reserves the right to deny the customer's use of the discount code that the 
customer has provided other than directly from us.
Privacy Policy
We strictly adhere to the Personal Data Act (PUL). All personal information 
provided for registration as a customer (eg social security number) will be 
processed by us in order for us to deliver what you want and to be able to 
perform any credit check (on invoice payment). The information given may be 
possible. Used for marketing purposes. No third party can access your 
information. You are entitled to know what personal information is registered about you and you are entitled to request that the information be corrected or deleted. By accepting the terms of purchase, you automatically agree that we may use your personal information.
Ordering contact lenses
In order to order contact lenses with strength, according to the National 
Board of Health and Welfare requirements, a valid wording must not be older 
than 12 months. Once you agree to the terms of your order, you certify that 
you have a valid order in agreement with your order.
We reserve the right to print errors, other errors, and stock availability. 
Depending on different computer settings, colors may look different on screen and we do not take responsibility for color variations. We can not guarantee that the images reflect the exact appearance and nature of the product.

All fraud investigations are reported to police.

All IP addresses are saved.

We collaborate with Klarna for billing administration and debt collection 
All personal data provided for registration as a customer (eg social security number) will be processed by us or Klarna in order for us to deliver what you want and to be able to perform any. credit check (on invoice payment). The information collected about you is also used to improve our products and services. The information given may be possible. used for marketing purposes. No third party can access your information. By accepting the terms of purchase, you automatically agree that we may use your personal information.

You as a customer have the right to know what information is registered about you and correct it if necessary. You are also entitled to require us not to use the information provided. We will help you with this and make every 
effort to meet your wishes. Please note that special legislation in certain 
areas such as security and finance may prevent us from providing certain 
A cookie is a small text file that is saved on your computer when you visit a website. Cookies are used on many websites to allow a visitor access to different types of features. The information in the cookie makes it possible to follow some of the users' browsing. Our website contains cookies for purely technical reasons, the cookie contains no personal information but helps us display the right page and content of eg. basket. If you do not want to allow cookies to be stored on your computer, you can turn it off in your browser settings.